For many years we have subscribed to an independent, quality assurance survey provided by the Ohio Funeral Director's Association. One of these surveys is provided to every family we serve at the conclusion of the funeral services. These surveys are used to get their feedback on how better we can improve our services and to ensure that Chandler Funeral Home & Cremation Service is upholding the core values of the Ohio Funeral Director's Association.
Almost every family expressed to us they felt that they received a fair to exceptional value for the price they paid. Families typically write that they would not have changed any part of the funeral experience they received. The following quotes illustrate characteristic comments regarding service, compassion, professionalism and price.
From the Families We Have Helped....
"Bryan and his associates did an exceptionally wonderful job taking care of our family & friends also Bryan did an outstanding job in having my husband look very nice and natural."
"The arrangements were great. Bryan explained everything to a T. and was wonderful to our family & friends. Helped us to follow through on my father's wishes."
"We were 150% satisfied with Bryan and staff. They were able to answer all questions and make suggestions that helped us make decisions more easily. They were professional warm, friendly, and extremely caring. Our entire family and friends felt comfortable and impressed. Thank You Bryan!!!"
"We did not know what to expect but we were surprised at ALL the services provided for our cost. Bryan has clearly explained our questions about pre-need services and we are thinking deeply about planning those needs with Chandler Funeral Home."
"Couldn't have had a better person. He was wonderful."
"He was very caring & helpful."
"No one could have done it better."
"[They] were very attentive, professional and caring. They were very helpful ... Bryan made the process easy."
Words cannot express our heartfelt thanks for the caring and support that came during the time.... You made all of us feel comfortable and everything was very well organized. Everything went smoothly in this time of grief. We greatly appreciated everything .... you did for us."
"Not pushy & did everything to help us with what we wanted & price range. We have received many positive comments from people who were not familiar with the funeral home."
He and his family are a much needed asset to our community. It is nice to have young, professional people, with the newest skills of their profession."
"I want to thank you ...for everything you did for us. We were very pleased with all fo the service and caring."
"Everything was great."
"Thanks so much for a job done well. Again thank you all."
"Thanks again for all you did for us. You made things so easy."
"Very outstanding & kind."
"Bryan Chandler was kind, considerate, and professional in all aspects of his service to us."
"Bryan done an excellent job with mom she had been sick so long ..."
"Bryan Chandler - He was so kind and considerate. His compassion was 1st rate. He took care of our needs before, during & after.
"I would give Chandler's 5 stars *****"
"Wonderful! Bryan was so helpful and caring. He was very attentive to our needs and the needs of our family.
"He was wonderful to us and very helpful."
"Bryan was professional, courteous, & seemed to genuinely care for our family's needs."
"Bryan did a fantastic job on ...... appearance. She was beautiful and he was helpful in every way."
"He was very pleasant, made me feel comfortable at this time of sadness."
"Mr. Chandler was very polite and helped me with decisions. Well pleased."
"I don't think anyone could have done any better job. Very well pleased.
Bryan is very caring, understanding person we will recommend him to all our family & friends."